SHIPPING & RETURNS
Return & Exchange Policy
Here at Nobu Pet LTD , we want our customers to be delighted throughout their shopping experience. Occasionally though we understand that you may want to return items. Nobu adheres to your rights as stated by the Consumer Rights Act & Statutory Cancellation Rights.
Please contact Nobu Pet as soon as possible after placing your order using our contact details if you wish to cancel your order. There is no guarantee that we will be able to cancel your order before it ships as logistics may have already processed your order. In the circumstance that the order has been processed we will request an RMA on your behalf. Please note that products must be returned in the same condition they were originally sent out. Please get in touch with our team within fourteen days for a full refund, you then have a further fourteen days to return the product(s), if you fail to return in this time frame we will no longer be able to action the refund.
If you experience a fault, please contact our customer service team. They will first try to troubleshoot the issue with you. If the issue remains unresolved a RMA will be requested on your behalf. Nobu Pet offers a refund for thirty days only, after this, we will repair the device. If we are unable to repair the device either a replacement or gift card, if we are out of stock, will be issued. Please note that the shipping costs for your original purchase will not be refunded. We will refund the return shipping costs for faulty items, please send a copy of the receipt to our customer service team. Once you have posted your return, please send the tracking number to our customer service team. Should your return be lost in transit and there is no tracking number, we will not be able to issue a replacement, credit or refund. Returns after six months will only be accepted if you can prove the fault existed at the time you took ownership. If we are unable to replicate a fault, the item will be returned to you. If you have had a change of address since the original order was created, we will recalculate the postage and request the difference to be paid.
Breakages or Cosmetic Damages
Please check your shipment and report any breakages or cosmetic damage within forty-eight hours of receiving your goods for a refund, credit voucher or replacement. Any breakages or cosmetic damages past this point will be assumed your responsibility. If you notice that your product is damaged please refrain from using it, otherwise, we will be unable to accept it.